Stormline Weather — Support
Last updated: October 29, 2026
Stormline Weather shows forecasts, radar, lightning and weather alerts for where you are or for places you save. Need help, or just curious how something works? You're in the right place.
Contact Stormline support
Have a question, an idea, or found something that doesn't seem right? Send us a note. We collect only what you type here, the device type you pick and, if you add one, your email so we can reply. Messages are kept for 12 months. Please don't include passwords or payment details.
In the app, Settings › Support has Report a problem and Send feedback, which can attach basic device info (never your location).
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Common questions
Do I need an account?
No. Stormline Weather works without one. Signing in (Sign in with Apple on iPhone and iPad, Google on Android) is optional and lets you sync your settings and saved places across devices. AI weather summaries need a signed-in account.
The app can't find my location. What can I do?
Check that location is allowed for Stormline Weather in your device settings. You can also search for a place and save it, and the app will show the forecast for that place without using your location.
How do I turn on lightning alerts?
Lightning Alerts are off until you turn them on. On iPhone, iPad and Android, turn on Lightning Alerts in the app's Settings and allow notifications when your device asks (the app does not ask for notification permission before you turn alerts on); the app then registers your place or places for alerts, and sends nothing about your device or places to our servers or the lightning service before that. The app needs at least one saved place to alert you about. You can also set the alert radius. You can turn alerts off at any time in Settings, which also removes your device's lightning registration.
What is "Follow my location" for lightning alerts?
It is optional. On iPhone and iPad it needs the "Always" location setting; on Android it needs the separate background location permission. It lets lightning alerts follow you while the app is closed. Your position is reduced to roughly 5 km before it is registered. See the Privacy Policy for details.
How do I manage or cancel Stormline Weather Pro?
Subscriptions are billed by Apple on iPhone and iPad, and by Google Play on Android. Open Apple subscriptions or Google Play subscriptions to manage or cancel. In the app you can also use Restore Purchases if you subscribed before and the app doesn't show it.
How do I delete my account?
On iPhone and iPad, open Settings in the app and choose Delete Account. If you signed in with Google on Android, use northbaseworks.com/stormline/delete-account. Deleting your account does not cancel a subscription. A small usage record (not your sign-in identifier) is kept for 365 days; see the Privacy Policy for what deletion removes and keeps.
What diagnostics does the app send, and can I turn them off?
The apps send crash and performance reports, tied to a random install identifier and not to your account, to help us fix problems. Turn them off with "Share crash and performance diagnostics" in Settings. See Logs and diagnostics in the Privacy Policy.
Where does the weather data come from?
Forecasts come from Apple Weather, radar from Environment and Climate Change Canada (with NOAA NEXRAD for the United States), alerts from the US National Weather Service and Environment and Climate Change Canada, and lightning from NOAA's GOES-19 Geostationary Lightning Mapper. See the Terms of Use for the full attributions.
Can I rely on Stormline Weather for safety decisions?
No. Forecasts, radar, lightning information and alerts can be delayed or wrong. Follow official warnings from your local weather and emergency authorities. See the Terms of Use.